Terms and Conditions

These general terms and conditions of sale aim to provide and define all information necessary for the User regarding the terms of ordering, sale, payment and service provision or delivery of purchases made on the website plantalivre.pt.

These terms govern all steps required to place an order and ensure follow-up of said order/service between the Contracting Parties.

The User places their order by completing the purchase process presented on the website plantalivre.pt, adding the product(s) or service(s) they wish to order to the shopping cart.

To submit an order, the User must:

The User's final confirmation of the order constitutes full and complete acceptance of the prices and description of the products/services available for sale, as well as these General Terms and Conditions of Sale.

Planta Livre will fulfil online orders up to the limit of available stock. If a product/service is unavailable, Planta Livre will inform the User as soon as possible.

The details on the invoice are the sole responsibility of the User. Once issued, the invoice cannot be reissued with changes.

Orders are valid for 10 (ten) days, unless the order is placed under a promotional campaign that defines a different timeframe. If payment is not received within said period, the order cannot be validated. Any amount received after this date will be refunded or applied to a new order, as requested by and agreed with the consumer, with refunds made by the same payment method or another indicated by the consumer.

On the website plantalivre.pt, Planta Livre offers the User the payment methods presented at checkout (credit/debit card and other methods made available on the platform), securely processed by Stripe.

Payment is charged at the time the purchase is completed, before the order is shipped. If some ordered products are out of stock, the corresponding amount will be credited to the User after the order is closed.

Planta Livre does not store credit card data on its systems.

Orders are delivered within 5 to 10 business days after the order is placed, depending on the standard and shipping area. Delivery is carried out by Planta Livre, Lda.'s own means.

Minimum order value:

Orders above the minimum values have no delivery fee.

Service availability will be confirmed after payment is received.

In-store pickup: available at Viveiro de Sintra (Mem Martins). The customer is notified when the order is ready.

The risk of loss or damage to products transfers to the customer at the time of delivery or pickup.

Prices are in Euros, inclusive of all taxes and charges, taking into account the VAT rate applicable at the time of payment.

Should the price of any product/service increase, the User will be immediately informed and may choose to receive the order (by paying the difference) or to cancel it.

Cancellation and return requests are handled on a case-by-case basis by Planta Livre, Lda. Requests must be submitted through our contact form within 14 days of receiving the order. Cancellation or return instructions will be communicated by Planta Livre via the same channel.

Wherever possible, refunds will be made via the original payment method. If this is not possible, the user must provide proof of payment and account or card ownership for a bank transfer refund.

Planta Livre is committed to refunding the User within a maximum of 10 days.

Returned products must be in a saleable condition, i.e. in the same state as when received by the User, without any anomaly or damage. In the case of a plant, it must still be in its original pot.

If the value resulting from a product exchange is lower or higher than the original order value, the adjustment conditions will be communicated in advance by Planta Livre, Lda.

Exceptions: plants and perishable products may not be eligible for return after opening/use, unless a proven defect exists.

Data processing is carried out in compliance with personal data protection legislation. Data, subject to computer processing and encryption, will be stored in Planta Livre, Lda.'s database(s), and are intended for registration and presentation of other products and services, as well as institutional information.

Provision of data is optional, and the right to access, rectify and delete any data directly relating to the user is guaranteed by law. For more information, please consult our Privacy Policy at plantalivre.pt/privacidade.

Products sold benefit from the legal warranties provided by Portuguese law (Decree-Law No. 84/2021). As plants are living organisms, the warranty applies to conformity defects existing at the time of delivery and does not cover damage resulting from inadequate care after receipt.

Planta Livre is not liable for indirect or consequential damages resulting from the use of its products.

All website content (texts, images, photographs, logos, design) is the property of Planta Livre or is licensed for use by Planta Livre. Reproduction, distribution or commercial use without prior written authorisation is prohibited.

In the event of a dispute, the consumer may resort to Alternative Dispute Resolution (ADR) entities. European online dispute resolution platform: ec.europa.eu/consumers/odr.

These Terms are governed by Portuguese law. For disputes not resolved through ADR, the court of the district of Sintra has jurisdiction.

Planta Livre reserves the right to amend these Terms at any time. Changes take effect upon publication on the website. Continued use of the website after changes implies acceptance of the new Terms.

For any questions related to these Terms and Conditions, please use our contact form.